Cisco Cisco Customer Voice Portal Downloads Guia Do Utilizador
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Redirect the voice browser.
The voice browser can be configured to point to another URL
for calls coming on the specific number. This can point to another machine running the
VoiceXML Server or even just a web server with a single static VoiceXML document
playing the suspended message. A separate file would be needed for each application.
This is a manual process and requires another machine with at least a web server (it can
be on the same machine which would allow the Java application server to be restarted but
would not allow the machine itself to be restarted).
VoiceXML Server or even just a web server with a single static VoiceXML document
playing the suspended message. A separate file would be needed for each application.
This is a manual process and requires another machine with at least a web server (it can
be on the same machine which would allow the Java application server to be restarted but
would not allow the machine itself to be restarted).
Adding Applications
A new application that is created in Unified CVP VoiceXML Studio and deployed to a machine
on which the VoiceXML Server is running cannot begin accepting calls until the VoiceXML
Server loads the new application. In order to load the application, the
on which the VoiceXML Server is running cannot begin accepting calls until the VoiceXML
Server loads the new application. In order to load the application, the
deployApp
script found in
the
admin
folder of the new application should be launched. Windows users should use the script
named
deployApp.bat
and Unix users should use the script named
deployApp.sh
.
If multiple applications are created and need to be deployed together, the
deployAllNewApps
script found in the
admin
directory of the VoiceXML Server will deploy all new applications
together. Windows users should use the script named
deployAllNewApps.bat
and Unix users
should use the script named
deployAllNewApps.sh
. All existing voice applications are
unaffected and calls can now be received for all new applications.
Due to the fact that the VoiceXML Server automatically loads all available applications when the
Java application server is started up, there is no need to run an administration script when new
applications are deployed on the VoiceXML Server while the application server is not running.
Java application server is started up, there is no need to run an administration script when new
applications are deployed on the VoiceXML Server while the application server is not running.
Note that previously-deployed CVP VXML Server 3.x applications can be directly copied to a
Unified CVP VoiceXML Server 4.0 environment without being redeployed from Unified CVP
VoiceXML Studio 4.0 first. These applications will work just as they did under 3.x, but will not
provide SNMP or Data Feed information unless the loggers corresponding to those features are
enabled. If those features are desired then the applications should first be imported into Unified
CVP Studio 4.0 where the loggers can be configured, and then the application can be deployed.
For more information about these loggers and how to configure them, please refer to the
“Application Logging” section of Chapter 5: VoiceXML Server Log and to the VoiceXML Studio
User Guide for Cisco Unified Customer Voice Portal.
Unified CVP VoiceXML Server 4.0 environment without being redeployed from Unified CVP
VoiceXML Studio 4.0 first. These applications will work just as they did under 3.x, but will not
provide SNMP or Data Feed information unless the loggers corresponding to those features are
enabled. If those features are desired then the applications should first be imported into Unified
CVP Studio 4.0 where the loggers can be configured, and then the application can be deployed.
For more information about these loggers and how to configure them, please refer to the
“Application Logging” section of Chapter 5: VoiceXML Server Log and to the VoiceXML Studio
User Guide for Cisco Unified Customer Voice Portal.
Removing Applications
There are two separate methods for removing an application from the memory of Unified CVP
VoiceXML Server while the Java application server is still running. Determining which method
to use will depend on the operating system and the circumstances behind the application
removal.
VoiceXML Server while the Java application server is still running. Determining which method
to use will depend on the operating system and the circumstances behind the application
removal.
The first method involves two steps. The first is to delete (or move) the folder holding the
desired application from the VoiceXML Server
desired application from the VoiceXML Server
applications
folder. The second step involves
launching the script
flushAllOldApps.bat
on Windows or
flushAllOldApps.sh
on Unix