Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

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For all customers, partners, resellers, and distributors who hold valid Cisco service 
contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, 
award-winning technical support services, online and over the phone. Cisco.com 
features the Cisco TAC website as an online starting point for technical assistance.

www.cisco.com/tac

) provides online documents and tools 

for troubleshooting and resolving technical issues with Cisco products and 
technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and 
password. If you have a valid service contract but do not have a login ID or password, 
register at this URL:

http://tools.cisco.com/RPF/register/register.do

www.cisco.com/tac/caseopen

) is the fastest way to 

open P3 and P4 cases. (Your network is minimally impaired or you require product 
information). After you describe your situation, the TAC Case Open Tool automatically 
recommends resources for an immediate solution. If your issue is not resolved using 
these recommendations, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you 
do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers 
are assigned immediately to P1 and P2 cases to help keep your business operations 
running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) 
EMEA: +32 2 704 55 55 
USA: 1 800 553-2447 

For a complete listing of Cisco TAC contacts, go to this URL:

www.cisco.com/warp/public/687/Directory/DirTAC.shtml

To ensure that all cases are reported in a standard format, Cisco has established 
case priority definitions.