Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

CAD 7.0 includes these new features.

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Cisco IP Phone Agent is now offered as a standalone application in the 
standard, enhanced, and premium bundles.

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Desktop applications can be installed without the logged-in user having to 
have Administrator privileges on that computer (if enabled by the 
Administrator).

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Serviceability enhancements have been made to improve the performance of 
logging for diagnostic purposes.

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Installation enhancements have been made to support automatic upgrades of 
the desktop applications.

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CAD is now supported in a Citrix/Microsoft Terminal Services environment.

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Agents can now log in using their user name or their user ID, depending how 
the system administrator configures the system.

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An agent can chat with supervisors and agents on his or her team and 
receive team messages (TMs) even when logged out of the ACD as long as 
Cisco Agent Desktop is not closed.

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Cisco IP Communicator has replaced Media Termination as the supported 
soft phone.

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Enterprise data and call activity data is available on both inbound and 
outbound calls.

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Work flows can be applied to Cisco Outbound Option calling campaigns.

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Cisco Outbound Option functions are now controlled by a dedicated 
Outbound Option toolbar.

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A password is required whenever agents log in after logging out of (but not 
closing) Cisco Agent Desktop.

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Agents can dial a hyperlinked phone number from a web page displayed in 
the embedded browser just by clicking the hyperlink.

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Cisco Supervisor Desktop’s interface can be configured using dockable 
panes and the supervisor’s choice of real-time displays in graphical and 
tabular format.