Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
CAD 7.0 Components
31-Mar-06
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Server Network Utility on the ICM Logger machine and, on the
General tab, ensure that TCP/IP is enabled.
General tab, ensure that TCP/IP is enabled.
Voice-Over IP Monitor Service
The Voice-Over IP (VoIP) Monitor service enables supervisors to silently monitor
agents. The service accomplishes this by “sniffing” network traffic for voice packets.
agents. The service accomplishes this by “sniffing” network traffic for voice packets.
Multiple VoIP Monitor services can be installed in one logical contact center to ensure
there is enough capacity to handle the number of agents.
there is enough capacity to handle the number of agents.