Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

CAD 7.0 supports the following system capacities:

Maximum number of agents per site

1000

Maximum number of IP phone agents per server

500

Maximum number of agents per team

*

* May be limited based on CTI OS server capacity.

100

Maximum number of skills per agent (for real-time reporting)

*

52

Maximum number of supervisors per site

80

Maximum number of supervisors per team

20

Average number of agents per supervisor

10

Maximum number of agents per monitor domain

400

Maximum number of simultaneous recordings per Recording & 
Playback service

80

Maximum number of simultaneous playbacks per Recording & 
Playback service

8