Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

IPCC License Administration creates a licensing file and places it in the 
folder where the global configuration files are located. It then activates all the 
licensed applications.

Recording and playback are licensed features. The number of licenses available is 
determined by the type of bundle you purchase: 

■

Standard: . . . . .1 license

■

Enhanced:. . . . .32 licenses

■

Premium:. . . . . .80 licenses

A license is used whenever a supervisor or agent triggers the recording function, and 
is released when the recording is stopped. A license is also used when a supervisor 
opens the Supervisor Record Viewer, and is released when the Supervisor Record 
Viewer is closed.

If all licenses are in use:

■

an agent or supervisor will not be able to record a call

■

a supervisor will be able to open Supervisor Record Viewer, but no 
recordings will be listed in the application and an error message will be 
displayed