Cisco Cisco Agent Desktop 8.5 Guia Do Desenho
2
of
4
10/13/06
3.0 CAD in a Cisco Unified Contact Center Express
Environment
4.6(0)
3.3
4.6(2), 5.0(0)
6.0(1)
3.3, 4.0
6.0(1)
6.0(2)
3.3, 4.0
6.0(2)
7.0(0)
4.0, 4.1
7.0(0)
7.0(1)
4.0, 4.1, 5.0
7.0(1)
7.0(2)
4.0, 4.1, 5.0
7.0(2)
7.1(1)
4.0, 4.1, 4.2, 5.0
7.1(1)
7.1(2)
4.0, 4.1, 4.2, 5.0
7.1(2)
CAD/Cisco Unified Contact Center Express Version Compatibility
CAD
Cisco Unified CallManager
Cisco Customer
Response Solution
4.5.0
3.3
3.1(1)
4.5(1)
3.3
3.1(2)
4.5(2)
3.3
3.1(3)
4.5(5)
4.0
3.5(1)
4.5(6)
4.0
3.5(2)
4.5(7)
4.0
3.5(3)
6.1(1)
4.1, 4.2
4.0(1)
6.1(2)
4.1, 4.2
4.0(2)
6.1(3)
4.1, 4.2
4.0(3)
6.1(4)
4.1, 4.2
4.0(4)
6.1(5)
4.1, 4.2
4.0(5)
6.2(1)
5.0
4.5(1)
CAD/Cisco Unified Contact Center Enterprise Version Compatibility (continued)
CAD
Cisco Unified CallManager
Cisco Unified Intelligent
Contact Management