Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Cisco CAD Installation Guide

26

March 25, 2013

System Requirements

Supported system configurations are documented in the Cisco Unified Contact Center 
Enterprise 7.5 Solution Reference Network Design (SRND), available at:

The most current compatibility information is documented in the Cisco IP Contact 
Center Enterprise Edition Software Compatibility Guide, available at:

Operating Environment

CAD 7.6 desktop applications run on the following operating systems:

■

32-bit Windows XP Professional Edition Service Pack 2

■

32-bit Windows Vista Business, Enterprise, or Ultimate

■

32-bit Windows 7 Business, Professional, or Ultimate

■

64-bit Microsoft Windows 7 running the Windows 32-bit on Windows 64-bit 
(WoW64) emulation layer

■

Red Hat Enterprise Linux 5

■

Citrix MetaFrame Presentation Server Full window mode

■

Microsoft Terminal Services for Windows

NOTE:  Consult the operating system documentation for information 
on the minimum processor, RAM, and hardware requirements.

CAD 7.6 services run on the following operating systems and hardware.

Table 8. 

Server minimum operating systems and hardware 

Operating System

Monitoring and recording 
services on a dedicated 
server

Base, monitoring, and 
recording services 
coresident on a server

Windows 2003 Server, 
Standard and Enterprise 
Edition, Service Pack 2 or 
R2

1.4 GHz processor
1 GB RAM
1 GB free space
100 Mbit NIC supporting 
Ethernet 2

2 × 1.4 GHz processor
2 GB RAM
1 GB free space
100 Mbit NIC supporting 
Ethernet 2