Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Modifying the Peripheral Gateway Registry

March 25, 2013

Modifying the Peripheral Gateway Registry

A registry key on the peripheral gateway (PG) computer must be modified so that the
Agent Desktop call activity pane displays the correct amount of time a caller spends at
Intelligent Voice Recognition (IVR).

You must complete this modification after the CAD services and desktops have been
installed.

To modify the PG computer registry key:

1. On the PG computer, open the Windows Registry Editor (regedit).

2. Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\
<ICM customer>\PG <PG number>\PG\CurrentVersion\OPC\CallControl\
pim <PIM number>\NewCallOffersUpdateDNIS

3. Change the value of NewCallOffersUpdateDNIS to 1.

4. Close the Windows Registry Editor.