Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
100
August 8, 2012
Configuring IP Phones for IP Phone Agent
After all IP agent phones are added to Unified CM, you must complete the following
tasks in Unified CM Administration. You can complete these procedures before or
after CAD has been installed on your system.
tasks in Unified CM Administration. You can complete these procedures before or
after CAD has been installed on your system.
1. Create an IP phone service.
2. Assign the IP phone service to each IP agent phone.
3. Create an application user and assign to it all the IP agent phones. Use the
name “telecaster” with a password of “telecaster” or the BIPPA user ID and
password that was specified in CAD Configuration Setup.
password that was specified in CAD Configuration Setup.
NOTE: If you are using Active Directory 2003 on the machine hosting
Unified CM and password complexity is enabled, the default
“telecaster” password is not valid because it does not contain any
capital letters or numbers. You will need to change the Unified CM
user password in CAD Configuration Setup.
Unified CM and password complexity is enabled, the default
“telecaster” password is not valid because it does not contain any
capital letters or numbers. You will need to change the Unified CM
user password in CAD Configuration Setup.
4. If desired, change the default URL Authentication parameter.
5. If desired, configure a one-button login for IP phone agents.
Creating an IP Phone Service
Complete the following steps to create a new IP phone service. If you have a
redundant system, create two IP phone services, one for each CAD server.
redundant system, create two IP phone services, one for each CAD server.
To create a new IP phone service:
1. Log into Unified CM Administration.
2. Choose Device > Device Settings > Phone Services. The Find and List IP
Phone Services page appears.
3. Click Add New. The IP Phone Services Configuration page appears.
4. Enter the following information:
Service Name. Enter the name of the service as it will display on the menu of
available services in the IP Phone User Options application. Enter up to 32
characters for the service name.
available services in the IP Phone User Options application. Enter up to 32
characters for the service name.
Service Name (ASCII Format)
. Enter the name of the service to display if the
phone cannot display Unicode.
Service Description. Optional. Enter a description of the content that the
service provides.
service provides.