Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Supported IP Phones
August 8, 2012
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Supported IP Phones
For a list of IP phones that are supported with Agent Desktop and CAD-BE, see the
Cisco IPCC Enterprise Software Compatibility Guide. This document is available at:
Cisco IPCC Enterprise Software Compatibility Guide. This document is available at:
NOTE: IP Communicator is supported for Agent Desktop and CAD-BE.
It is not supported for IP Phone Agent.
It is not supported for IP Phone Agent.
Caveats on Using a Cisco 7920 Wireless Phone
Only SPAN port monitoring can be used with the 7920 wireless IP phone. The port that
is to be included in the SPAN is the one to which the access point is wired.
is to be included in the SPAN is the one to which the access point is wired.
Due to the nature the 7920 phone’s mobility, there are certain conditions under which
monitoring and/or recording calls may result in gaps in the voice:
monitoring and/or recording calls may result in gaps in the voice:
■
Agent to agent conversations when both agents are using the same wireless
access point
access point
■
When an agent roams from one monitoring domain to another
The 7920 phone is not supported as a second line appearance for an agent’s wired
phone.
phone.
IP Phones Supported with IP Phone Agent
The following phones are supported with IP Phone Agent:
■
Cisco 7905
■
Cisco 7910
■
Cisco 7920/7921
■
Cisco 7940/7941
■
Cisco 7960/7961
■
Cisco 7970/7970(SIP)/7971