Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Backup and Restore (BARS)

August 8, 2012

91

Restoring CAD Data

The process for restoring your CAD configuration data and recordings is outlined here. 
After you have upgraded or reinstalled the CAD services, CAD Configuration Setup 
runs. Part of CAD Configuration Setup is restoring backed-up data. 

1. In the Recording and Statistics Service Database window, select Restore 

recording metadata (BackupDB) and enter:

■

The path where the recording metadata backup file created by the 
BackupDB utility is saved

■

The path where the backup audio files created by the CDBRTool utility are 
saved

This restores the recording metadata and recordings. See 

for more information.

2. In the Restore Backup Data window, answer Yes and enter the path where the 

backup files created by the CDBRTool utility are saved. 

This restores the CAD services LDAP (Directory Services) database. (See 

"Restore Backup Data" on page 66 

for more information.)

NOTE:  In a redundant system, restore data only on Side A. The 
restored data will be replicated on Side B the next time the two sides 
are synchronized.

1. On the server hosting the CAD base services, run the CDBRTool utility (see 

). The CAD services LDAP configuration data and 

the recordings are restored.

2. On the server hosting the Recording and Statistics service, run the 

InstallRestoreDB utility (see 

). The 

recording metadata is restored.

BackupDB Utility

To preserve the Recording and Statistics service database, use the BackupDB utility 
(BackupDB.bat). This utility backs up the recording metadata in the database. 
Recording metadata is the information saved about a recording—time and date of 
recording, the agent recorded, and so on. The recordings themselves are preserved