Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Cisco CAD Installation Guide

94

August 8, 2012

Use CDBRTool to back up configuration data when upgrading CAD to a newer version, 
or to create a safety backup file of your CAD configuration.

NOTE:  If it is a redundant system, both Directory Services sides must 
be running in order for the CDBRTool utility to run correctly.

NOTE:  The CDBRTool utility does not preserve recordings tagged with 
the 30-day extended lifetime. In order to preserve these recordings, it 
is recommended that you use the Play and Save function in 
Supervisor Record Viewer to save them as *.wav files. Refer to the 
Cisco Supervisor Desktop User Guide for more information.

If you are running CDBRTool on a replicated system:

■

Shut down replication on both servers before beginning the following 
procedure. When you have completed the procedure, restart replication. For 
instructions, see 

.

NOTE:  If you do not shut down replication before beginning the 
procedure, your CAD services LDAP database may become corrupted.

1. On the computer that hosts the CAD base services, stop all CAD services 

except the LDAP Monitor service, and ensure that all users are logged out of 
the CAD desktop applications.

2. In a command window, navigate to C:\Program Files\Cisco\Desktop\bin. This 

is the default location for CAD utilities.

3. At the prompt, run the following command.

CDBRTool <switches> "<pathname>"

where: 

<switches> is one of the switch combinations listed in 

 below

<pathname> is the folder in which backup files are located

NOTE:  You cannot back up or restore CAD services LDAP 
configuration data and audio files at the same time. You must run 
CDBRTool twice, once to back up or restore CAD services LDAP data 
and once to back up or restore audio files.