Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

August 8, 2012

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Before You Install CAD 7.2

Overview

CAD 7.2 is installed in 3 stages:

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Install the CAD services

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Install Cisco Desktop Administrator on the system administrator(s) desktop

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Install Cisco Agent Desktop and Cisco Supervisor Desktop on the agents’ and 
supervisors’ desktops, and install the Java Runtime Environment browser 
plug-in on CAD-BE agents’ desktops

After you have successfully installed CAD into a properly-configured Cisco Unified 
Contact Center Enterprise or Hosted environment, run the CAD Configuration Setup 
tool, and licensed the applications, CAD’s basic functionality is ready to use with no 
further configuration required.

Related CAD Documentation

The following documents contain additional information about CAD 7.2:

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