Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Configuring IP Phones for IP Phone Agent

March 31, 2014

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Service URL. Enter the URL of the server where the IP Phone Services 
application is located. For example:

http://192.168.252.44:8088/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

where:

■

192.168.252.44 is the IP address of the machine on which the BIPPA 
service is installed

■

8088 is the Tomcat webserver port (if 8088 is not the port number, look 
in C:\Program Files\Cisco\Desktop\Tomcat\conf\server.xml for the 
correct value.)

■

ipphone/jsp/… is the path to the jsp page under Tomcat on the machine 
on which the BIPPA service is loaded

NOTE:  This folder does not contain IPAgentInitial.jsp, but rather 
IPAgentInitial.class, which has the implementation of the jsp file.

NOTE:  The Tomcat webserver is included with the installation.

5. Click Save to create the new IP phone service. The new service is now listed 

on the Find and List IP Phone Services page.

Assigning the IP Phone Service to IP Agent Phones

After you create the IP phone service, you must assign it to each agent’s phone.

1. Log into Unified CM Administration.

2. Choose Device > Phone. The Find and List Phones window appears.

3. Use the search function to find the phone. Search results are listed at the 

bottom of the page.

4. Locate the phone in the list of results and click the hyperlink. The Phone 

Configuration page appears.

5. Select Subscribe/Unsubscribe Services from the Related Links drop-down list, 

then click Go. A popup window to subscribe services for that device appears.

6. From the Select a Service drop-down list, choose the new service, and then 

click Next. A popup window showing the new service appears.

7. Click Subscribe. The service is added to the Subscribed Services section of 

the popup window.

8. Click Save, then close the popup window.