Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
March 31, 2014
147
Removal
Removing CAD 8.5
It is recommended that you remove CAD applications in this order:
1. Supervisor Desktop or Agent Desktop
2. Cisco Desktop Administrator
3. CAD services
To remove a CAD application:
1. Open the Add or Remove Programs control panel.
2. Select the application you wish to remove and click Remove. The application
is removed.
NOTE: During the uninstallation process, the Microsoft installer might
display a message telling you that you should shut down an
application that is running. You can shut down the specified
application, or ignore the message and continue with the
uninstallation.
display a message telling you that you should shut down an
application that is running. You can shut down the specified
application, or ignore the message and continue with the
uninstallation.
Removing MRs, ESs, and ETs
If there are maintenance releases (MRs), engineering specials (ESs), and/or
engineering tests (ETs) installed on top of the base release, the base release cannot
be removed. The MRs, ESs, and ETs must be removed first.
engineering tests (ETs) installed on top of the base release, the base release cannot
be removed. The MRs, ESs, and ETs must be removed first.
To prevent CAD from being uninstalled in the wrong order, the Remove buttons on all
but the most recent ET, ES, or MR are disabled. As each MR, ES, and ET is removed,
the Remove button on the next one eligible to be uninstalled is enabled.
but the most recent ET, ES, or MR are disabled. As each MR, ES, and ET is removed,
the Remove button on the next one eligible to be uninstalled is enabled.
This process continues until the base release is able to be removed.