Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Systems, Inc.

170 West Tasman Drive
San Jose, CA 95134-1706

USA

http://www.cisco.com
Tel:

408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

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With a call active, click Conference. The Conference window opens.

Enter a phone number in the Number field, then click Dial.

Complete one of the following actions.

For a blind conference, click Add to Conf when the phone starts ringing. 

For a supervised conference, wait for the phone to be answered. If you 
want to place the new call on hold and pick up the original call,  click 
Alternate. Then click Add to Conf.

Repeat Steps 2–3 until you have added all parties to the conference.

If enabled by your administrator, you can use the integrated browser to view intranet 
and internet web pages while working with Cisco Agent Desktop—Browser Edition. 
The web pages are displayed in a separate browser window that contains the standard 
web browser toolbar and menu bar. Your supervisor can push (send) a web page to 
your browser. This enables your supervisor to assist you during a call by providing 
information that will help you work with a customer.

If configured by your administrator, you can access another website by selecting it 
from the Work Sites list or by typing a URL in the Address field. To return to your 
home page, click Home 

.