Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Systems, Inc.

170 West Tasman Drive
San Jose, CA 95134-1706

USA

http://www.cisco.com
Tel:

408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

http://www.cisco.com/go/trademarks

. 

Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative 
purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

© 2010 Cisco Systems, Inc. All rights reserved.

© 2010 Calabrio, Inc. All rights reserved.

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Click the Real Time Displays button on the toolbar.

From the Real Time Displays field, select the display you wish to view:

You can sort the display by any column in the report in ascending or 
descending order by clicking on the column header.

If enabled by your administrator, you can use the integrated browser to view intranet 
and internet web pages within Agent Desktop. The administrator can configure the 
integrated browser so that popup windows are displayed either as a new tab in the 
integrated browser, or as a regular Internet Explorer popup window. The integrated 
browser can have up to 10 tabs, each displaying a different web page. The first tab is 
always reserved for web pages that your supervisor pushes to you. This enables your 
supervisor to assist you during a call by providing information that will help you 
work with a customer.

If configured by your administrator, you can access another website by selecting it 
from the Work Sites list or by typing a URL in the Address field. 

Agent Call Log

Agent ACD State Log

Agent Detail

Skills Statistics

Back

Alt+left arrow

Returns you to the last page you viewed.

Forward

Alt+right arrow Takes you to the page you viewed before  clicking the Back button.

Stop

Esc

Stops the browser from loading a web page.

Refresh

F5

Refreshes the current web page.

Home

Alt+Home

Returns you to your predefined home page.

—

Next tab

Ctrl+Shift+T

Takes you to the next tab.

—

Address

Alt+D

Moves the cursor to the Address field (if configured).

—

Browser

Ctrl+Shift+B

Moves the cursor to the browser pane.

—

Work Sites Alt+W

Moves the cursor to the Work Sites field.