Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Agent Desktop User Guide

18

September 9, 2013

Logging Out

You can log out only from the Not Ready agent state.

When you start Agent Desktop, you use a software license. When you close Agent 
Desktop, that software license is released so it is available for another agent to use. 
For this reason, it is important to close Agent Desktop when you are done using it.

If you just log out, the software license remains in use and some features of Agent 
Desktop, such as Chat, are still available. 

There are two methods of logging out and closing Agent Desktop.

Method 1: Logging Out and Then Closing Agent 
Desktop (Recommended)

This method ensures that the software license you are using is released and is 
available for other agents to use. 

1. Click Logout on the toolbar. 

■

If your system is configured to require reason codes, before you are 
logged out the Reason Code dialog box appears. Choose the appropriate 
reason code and click OK.

■

If you are on a call when you click Logout, you will remain logged in until 
the call is ended. 

2. Click Close (the X in the upper right corner of the window) to exit Agent 

Desktop. 

Method 2: Closing Agent Desktop Without First 
Logging Out

With this method there is a small chance that the logout will not properly release the 
software license. 

An agent can force the license to be released by using a forced login. See 

 for more information on forced logins. 

■

Click Close (the X in the upper right corner of the window).

— If your system is configured to require reason codes, before you are 

logged out, the Reason Code dialog box appears. Choose the appropriate 
reason code and click OK.