Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
66
September 9, 2013
Using the Integrated Browser
The integrated browser feature is available in the CAD Premium package. This feature
allows you to view intranet and internet web pages while working within Agent
Desktop. The administrator can configure the integrated browser so that popup
windows are displayed either as a new tab in the integrated browser or as a regular
Internet Explorer popup window.
allows you to view intranet and internet web pages while working within Agent
Desktop. The administrator can configure the integrated browser so that popup
windows are displayed either as a new tab in the integrated browser or as a regular
Internet Explorer popup window.
The browser window, if configured as tabs, can display up to 10 tabs, each containing
a different web page. The first tab is always reserved for web pages that your
supervisor pushes to you. Your administrator can configure specific web pages to
display in each browser tab. If the administrator does not do this, the tab is blank.
a different web page. The first tab is always reserved for web pages that your
supervisor pushes to you. Your administrator can configure specific web pages to
display in each browser tab. If the administrator does not do this, the tab is blank.
NOTE: The integrated browser supports only one web session at a
time for web applications that use cookies for session management.
For example, you cannot log into a web application that uses cookies
in one tab as User A and then log into the same web application in
another tab as User B. However, multiple web sessions are supported
for web applications that use URL-based session management.
time for web applications that use cookies for session management.
For example, you cannot log into a web application that uses cookies
in one tab as User A and then log into the same web application in
another tab as User B. However, multiple web sessions are supported
for web applications that use URL-based session management.
NOTE: Internet Explorer must be installed on your PC for the
integrated browser to function correctly. Internet Explorer 7 and 8 (in
IE7 Compatibility Mode) are supported.
integrated browser to function correctly. Internet Explorer 7 and 8 (in
IE7 Compatibility Mode) are supported.
NOTE: The integrated browser is not a version of Microsoft Internet
Explorer. While the integrated browser and Internet Explorer share the
underlying operating system’s browser engine, there are many
features that are part of Internet Explorer that are not available to the
integrated browser.
Explorer. While the integrated browser and Internet Explorer share the
underlying operating system’s browser engine, there are many
features that are part of Internet Explorer that are not available to the
integrated browser.
You can click Show/Hide Integrated Browser on the Agent Desktop toolbar to show or
hide the integrated browser pane.
hide the integrated browser pane.
Your administrator might configure a specific web page to display in the browser pane
as your home page. If the administrator does not do this, the pane is blank except for
the message, “The home page is not configured in Desktop Administrator.”
as your home page. If the administrator does not do this, the pane is blank except for
the message, “The home page is not configured in Desktop Administrator.”
If configured by your administrator as part of a work flow, Agent Desktop can use call
enterprise data to interact with a web application, such as a customer database, and
display customer information in the integrated browser.
enterprise data to interact with a web application, such as a customer database, and
display customer information in the integrated browser.