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Cisco
Cisco Agent Desktop 8.5
Guia Do Utilizador
Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
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Contents
■
Introduction 6
Intended Audience 6
What’s New In This Release 6
Obtaining Documentation and Submitting a Service Request 7
Documentation Feedback 7
■
Agent Desktop Feature Levels 8
■
Configuring Cisco IP Communicator 9
■
Automated Updates 10
■
Logging in Using Agent Desktop 11
Multi-line Phones 11
Logging in as a Local Agent 11
Logging in as a Mobile Agent 13
Login Notes 15
Access Through a VPN From Behind a NAT Firewall or Router 16
VPN Tunneling 16
■
Logging Out 18
Method 1: Logging Out and Then Closing Agent Desktop
(Recommended) 18
Method 2: Closing Agent Desktop Without First Logging Out 18
■
Agent Desktop Interface 20
Accessibility 20
Toolbar Buttons and Shortcut Keys 21
Team Message 26
Contact Appearance Pane 26
Single vs. Multi-Line Contact Displays 26
Contact Management Pane 27
Enterprise Data 27
Call Activity 28
Integrated Browser Pane 29
Status Bar 29
Desktop Preferences 30
Setting the Window Behavior and Window Options Mode 30
Accessibility Options 32
■
Dial Pad Window 35
Anterior
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