Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
18
December 4, 2012
Agent Desktop Interface
The Agent Desktop interface displays information about active calls and provides
phone call handling functions. It also:
phone call handling functions. It also:
■
Provides access to websites in its integrated browser
■
Displays agent and call statistics in real time
■
Allows you to record calls using task buttons (if configured by the
administrator)
administrator)
■
Allows you to “chat” with other agents and supervisors using the Chat instant
messaging feature
messaging feature
The interface has the following parts:
■
Toolbars
■
Team message pane
■
Contact appearance pane
■
Contact management pane
■
Integrated browser tools
Accessibility
Agent Desktop has several features that improve accessibility for low-vision and
vision-impaired users.
vision-impaired users.
Figure 5.
Agent Desktop interface
Contact
Appearance
Contact
Management
Integrated
Browser
Status Bar
Toobars
Team message