Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

User Interface

June 2007

109

IPC High Priority Chat Action

For the IPC High Priority Chat action to be successful, the agent must be logged in.

The message sent to Agent Desktop must conform to this XML format. 

Bold

 text 

indicates a variable that must be replaced with your own values.

<?xml version="1.0"?>

<!-- IPC Receive Event Message -->

<IPCActions>

<IPCHighPriorityChatAction>

<ActionName>IPC High Priority Chat Action</ActionName>

<MessageText>

</MessageText>

</IPCHighPriorityChatAction>

</IPCActions>

IPC Record Action

For the IPC Record action to be successful:

■

A call appearance must be present in Agent Desktop

■

The call must be connected, on hold, or conferenced

■

The call must be the first call appearance listed in Agent Desktop

The message sent to Agent Desktop must conform to this XML format. The action 
supports two commands: start and stop.

 

<?xml version="1.0"?>

<!-- IPC Receive Event Message -->

<IPCActions>

<IPCRecordAction>

<ActionName>IPC Record Action</ActionName>

<Command>start</Command>

<DisplayError>true</DisplayError>

</IPCRecordAction>

</IPCActions>

IPC Agent Notification Action

For the IPC Agent Notification action to be successful, the agent must be logged in.

The message sent to Agent Desktop must conform to this XML format. 

Bold

 text 

indicates a variable that must be replaced with your own values.

<?xml version="1.0"?>

<!-- IPC Receive Event Message -->

<IPCActions>

<IPCAgentNotificationAction>

<ActionName>IPC Agent Notification Action</ActionName>

<MessageText>

</MessageText>

</IPCAgentNotificationAction>