Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Actions
June 2007
147
Recording Macros
Follow these steps to record a macro.
To record a macro:
1. Start any third-party applications you want to include in the new macro, and
then minimize them.
2. Set up a new action. See
The Select Action window appears.
3. Select the Run Macro tab, and then click New.
The New Macro dialog box appears.
4. Enter a new macro action name, and then click OK.
The Macro Editor window appears (see
).
Table 15.
Allowed Macro Special Commands
Special Command
Description
[ENTERPRISE FIELD:]
Inserts an Enterprise Data field.
[DATA FIELD:]
Inserts data from Agent Desktop.
[SYSTEM FIELD:]
Inserts data from Agent Desktop system fields.
[APPLICATION:=]
Changes focus to an application window. The equal
sign ( = ) is used as a separator between the
application and the window title. If either the
application name or window title is missing, Agent
Desktop attempts to find the correct application and
window to play the macro to, based on the
parameters present.
sign ( = ) is used as a separator between the
application and the window title. If either the
application name or window title is missing, Agent
Desktop attempts to find the correct application and
window to play the macro to, based on the
parameters present.
[DELAY]
Time, in milliseconds, to wait before performing the
next macro command.
next macro command.
Example: [DELAY] 1000 delays the next macro key
or command by 1 second.
or command by 1 second.