Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Actions
June 2007
151
*BACampaign
Outbound Dialer: The name of the campaign to which
the call belongs.
the call belongs.
*BADialedListID
Outbound Dialer: Unique key identifying a specific
customer record within the Dialing_List table located in
the BA private database.
customer record within the Dialing_List table located in
the BA private database.
*BAResponse
Outbound Dialer: Multi-purpose placeholder that sends
data from Agent Desktop to the BA Dialer. This variable
responds to the reservation call, schedule and cancel
callbacks, and changes to the callback phone number.
data from Agent Desktop to the BA Dialer. This variable
responds to the reservation call, schedule and cancel
callbacks, and changes to the callback phone number.
*BAStatus
Outbound Dialer: Two characters indicating the mode
and direction of the BA Dialer-initiated call. The first
character identifies the call mode:
and direction of the BA Dialer-initiated call. The first
character identifies the call mode:
• R: Reservation call, Predictive or Progressive mode
• P: Reservation call, Preview mode
• C: Customer call
• A: Reservation call, personal callback
During a reservation call, the first character is P, R, or
A. When a customer call is transferred to an agent, the
first character is C.
A. When a customer call is transferred to an agent, the
first character is C.
The second character of BAStatus indicates the call
direction:
direction:
• O: Outbound
• I: Inbound
• B: Blended
Table 16.
Enterprise Data Fields — <Emphasis>Continued
Data Field
Description