Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Setting Up a Task Button to Transfer to a Specified Number
June 2007
187
Setting Up a Task Button to Transfer to a
Specified Number
Specified Number
Premise
Rock Coast Products wants to set up a call control button that will allow agents to
easily transfer calls to their supervisor.
Rock Coast Products wants to set up a call control button that will allow agents to
easily transfer calls to their supervisor.
Steps
1. In Desktop Administrator, click Desktop Configuration > Work Flow Groups >
Agents and select a work flow group, and then click User Interface.
The User Interface window appears.
2. On the Toolbar tab, select the task button you want to configure.
3. Select the Visible check box.
4. Type a brief hint to describe the action (for instance “Xfer to Super”) in the hint
field.
5. Click Add.
6. In the Select Action dialog box, select the Call Control tab, and then click New.
7. In the Setup Call Control Action dialog box, enter a name for the action in the
Action Name field, select the call control type, and then enter the supervisor’s
telephone number in the Phone Number field.
telephone number in the Phone Number field.
8. Click OK to save the settings.
9. On the Call Control tab, the new action is highlighted. Click OK.
10. On the Toolbar tab, the new action is now associated with the task button you
are configuring.
11. Click OK to save the changes.