Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Setting Up a Launch External Application Action
June 2007
197
Setting Up a Launch External Application
Action
Action
Premise
Rock Coast Products wants to set up a task button that automatically launches a
third-party application.
Rock Coast Products wants to set up a task button that automatically launches a
third-party application.
Steps
In this example you set up an action that launches Microsoft WordPad and then
associates the action with a task button on the agent’s toolbar.
In this example you set up an action that launches Microsoft WordPad and then
associates the action with a task button on the agent’s toolbar.
1. In Desktop Administrator, click Desktop Configuration > Work Flow Groups >
Agents, select a work flow group, and then click User Interface.
The User Interface Setup window appears.
2. On the Toolbar tab, select the task button you want to configure.
3. Select the Visible check box.
4. Type a brief hint to describe the action (for instance, “WordPad”) in the hint
field.
5. Click Add.
6. In the Select Action dialog box, select the Launch External Application tab,
and then click New.
7. In the Setup Launching External Application Action dialog box, enter a name
for the action in the Action Name field and browse to the application’s
executable (Wordpad.exe) in the Application field.
executable (Wordpad.exe) in the Application field.
Remember that the application should be located on a network drive so it is
accessible to all agents. If you must use an application located on the agent’s
PC, make sure that the application is accessible by an identical path on each
agent’s PC.
accessible to all agents. If you must use an application located on the agent’s
PC, make sure that the application is accessible by an identical path on each
agent’s PC.
8. If you want, add any of the available arguments to pass to WordPad. Select
the arguments from the right Available Arguments pane and use the left and
right arrows to add or remove them to the left Arguments pane. Use the up
and down arrows to rearrange the order in which they will appear.
right arrows to add or remove them to the left Arguments pane. Use the up
and down arrows to rearrange the order in which they will appear.
9. Click OK to return to the Launch External Application tab with the new action
highlighted in the list of actions.
10. Click OK to return to the User Interface Setup window.
11. In the User Interface Setup window’s Toolbar tab, the new action is now
associated with the task button you are configuring.
12. Click OK to save the changes.