Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
June 2007
213
Global Phone Book FAQ
Question
Is there a way to mass-import records to Cisco Agent Desktop global phone
books?
books?
Answer
No, there is no way that phone book entries can be entered in bulk. All entries
must be done manually through Cisco Desktop Administrator.
must be done manually through Cisco Desktop Administrator.
Question
Where are global phone books stored?
Answer
They are stored in the Directory Services (LDAP) database at
SpanlinkCommunications > Company > [LCC name] > PhoneBook.
Question
How are phone books synchronized between the active and standby Directory
Services in a redundant system?
Services in a redundant system?
Answer
Whenever an entry is made in the active Directory Services, it is immediately
replicated on the standby system so that they remain synchronized.
replicated on the standby system so that they remain synchronized.
Question
Which logs should be collected to troubleshoot issues with global phone books?
Answer
The Cisco Agent Desktop and Cisco Desktop Administrator logs (agent.log and
administrator.log) and debug traces, set to the DEBUG level, (agent.dbg and
administrator.dbg) are used to troubleshoot phone book issues.
administrator.log) and debug traces, set to the DEBUG level, (agent.dbg and
administrator.dbg) are used to troubleshoot phone book issues.
Question
Where are global phone books configured?
Answer
Global phone books are created and populated by the administrator using Cisco
Desktop Administrator. Agents cannot edit global phone books. They can edit their
own employee phone books using Cisco Agent Desktop.
Desktop Administrator. Agents cannot edit global phone books. They can edit their
own employee phone books using Cisco Agent Desktop.
The administrator can enable and disable all phone books, or just employee
phone books. See
phone books. See
for instructions on administering
phone books.