Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Phone Books

June 2007

81

1. In the Phone Book window, choose the phone book you want to edit from the 

drop-down list, and then click Edit.

The Phone Book Editor dialog box appears.

2. Choose an entry in the phone book, and then take one of these actions:

■

Click Edit to modify the entry

■

Click Delete to delete the entry

3. When all edits are completed, click OK.

Your changes are saved and the Phone Book Editor dialog box closes.

Enabling or Disabling Phone Books

Phone books can be enabled or disabled only on the global level.

1. In the global Phone Book window:

■

Select or clear the Disable all phone books check box to remove agent 
access to all global and work flow group phone books.

■

Select or clear the Disable personal phone book check box to remove 
access to all agents’ personal phone books.

2. Click Apply.