Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Work Flow Groups
June 2007
93
Maintaining Work Flow Groups
You can add, delete, or edit work flow groups under the Work Flow Groups node.
NOTE: If you choose to delete the default work flow group, make sure
that all agents are assigned to a custom work flow group you have set
up. If an agent is not assigned to a work flow group, and there is no
default work flow group, that agent will not be able to start Cisco
Agent Desktop.
that all agents are assigned to a custom work flow group you have set
up. If an agent is not assigned to a work flow group, and there is no
default work flow group, that agent will not be able to start Cisco
Agent Desktop.
To add a new work flow group:
1. In the Navigation tree, select the Work Flow Groups node.
2. Choose File > New, or click New on the toolbar.
The Work Flow Group Name Editor dialog box appears.
Figure 45.
Work Flow Group Name Editor dialog box.
3. Enter a new work flow group name.
If you want to copy an existing work flow group, select the Copy the following
work flow group check box and choose a work flow group from the drop-down
list.
work flow group check box and choose a work flow group from the drop-down
list.
4. Click OK.
The new work flow group appears in the Navigation pane under the Agents
node.
node.
To delete an existing work flow group:
1. In the Navigation pane, select the work flow group you want to delete.
2. Choose File > Delete, or click Delete on the toolbar.
You are warned that all agents belonging to the work flow group you want to
delete must be reassigned to other work flow groups. Click Yes to confirm the
deletion, or No to cancel it.
delete must be reassigned to other work flow groups. Click Yes to confirm the
deletion, or No to cancel it.