Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
96
June 2007
Figure 47.
Call Activity tab.
To set up call activity thresholds:
1. On the Call Activity tab, enter the threshold times as desired.
Enter values in the Warning fields before entering values in the Caution fields.
Desktop Administrator will not accept data entered in the Caution fields if no
data appears in the Warning fields.
Desktop Administrator will not accept data entered in the Caution fields if no
data appears in the Warning fields.
The Warning threshold value must be greater than the Caution threshold
value. If you enter a greater value in the Caution field, Desktop Administrator
automatically changes it so that it is one second less than the Warning value.
value. If you enter a greater value in the Caution field, Desktop Administrator
automatically changes it so that it is one second less than the Warning value.
Maximum Warning value:59 minutes, 59 seconds
Maximum Caution value:59 minutes, 58 seconds
2. Click Apply to save your changes.