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Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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User Interface
June 2007
99
Adding and Removing Toolbar Buttons
The pane on the left of the Toolbar tab displays the buttons that are available to be 
used on the Agent Desktop toolbar. Buttons that are assigned show an icon next to 
them; unassigned buttons do not show an icon. 
You cannot change the hint or the shortcut key combination on any of the standard 
buttons, or assign an additional action to them. You can, however, customize the icon 
displayed on the button (see 
To add a button to the toolbar:
1. In the list of buttons, select the available button you want to add.
2. Select the Visible check box, and then click Apply.
Removing a button from the toolbar:
1. In the list of buttons, select the button you want to remove.
2. Clear the Visible check box, and then click Apply.
Adding the Cisco Unified Outbound Dialer Toolbar
The Cisco Unified Outbound Dialer feature is available only for Agent Desktop users. 
You cannot add the Outbound Dialer toolbar to CAD-BE.
To add an Outbound Dialer toolbar to Agent Desktop:
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In the Outbound Dialer Mode section, check the type of dialing mode your 
calling campaign will use, and then click Apply. 
NOTE:  The Outbound Dialer Mode section appears on the Toolbar tab 
only if Outbound Dialer is enabled in ICM. If it is not enabled, this 
section is blank.
You can select more than one dialing mode check box.
The appropriate buttons for that type of calling campaign are added to the 
Agent Desktop toolbar. 
For more information, see 
Associating Actions with Task Buttons
You can associate as many actions with a task button as you wish. The actions are 
executed sequentially in the order they are listed in the Actions window.