Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Using the Integrated Browser
July 2008
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Using the Integrated Browser
The integrated browser feature is available in the CAD Premium and Enhanced
packages. This feature allows you to view intranet and internet web pages while
working with Agent Desktop. The web pages are displayed in a separate browser
window that, unlike CAD-BE itself, contains the web browser toolbar and menu bar.
packages. This feature allows you to view intranet and internet web pages while
working with Agent Desktop. The web pages are displayed in a separate browser
window that, unlike CAD-BE itself, contains the web browser toolbar and menu bar.
You can click Show/Hide Integrated Browser on the Agent Desktop toolbar to show or
hide the integrated browser pane.
hide the integrated browser pane.
Your administrator may configure a specific web page to display in the browser pane
as your home page. If the administrator does not do this, the pane is blank except for
the message, “The home page is not configured in Desktop Administrator.”
as your home page. If the administrator does not do this, the pane is blank except for
the message, “The home page is not configured in Desktop Administrator.”
If configured by your administrator as part of a work flow, Agent Desktop can use call
enterprise data to interact with a web application, such as a customer database, and
display customer information in the integrated browser.
enterprise data to interact with a web application, such as a customer database, and
display customer information in the integrated browser.
Accessing Work Sites
Your administrator can set up a list of frequently-used websites. These “favorites”
appear in the Work Sites box. You can select a website from this drop-down list to
access it quickly, without having to type in its web address.
appear in the Work Sites box. You can select a website from this drop-down list to
access it quickly, without having to type in its web address.
Accessing Other Websites
Your administrator can configure the browser to include the optional Address field.
This enables you to access a website that is not listed in the Work Sites box.
This enables you to access a website that is not listed in the Work Sites box.
To access a website using the Address field:
■
Type the website address (URL) in the Address field, then press Enter.
Accessing Your Home Page
You can always return to your home page (set up by your administrator) by clicking
Home (
Home (
), or by pressing Alt+Home.
Supervisor Intervention
Your supervisor can “push” a web page to your browser. See
for details.