Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop—Browser Edition User Guide
32
March 25, 2013
Service Autorecovery
The service autorecovery feature allows CAD-BE to automatically recover its
connection to the CAD services in the event of a service restart or a network outage.
connection to the CAD services in the event of a service restart or a network outage.
If you log back in within 20 minutes after service recovery using the same login
name/ID and password, your state will automatically be the same as the state you
were in when the service or network connection failed.
name/ID and password, your state will automatically be the same as the state you
were in when the service or network connection failed.
NOTE: You are not notified when you log in about any inactive
services. You are notified if a service stops after you log in.
services. You are notified if a service stops after you log in.
When CAD-BE detects that it is unable to communicate with a service (generally within
three minutes of the service failure), a message appears, stating that CAD-BE is
unable to connect to the service.
three minutes of the service failure), a message appears, stating that CAD-BE is
unable to connect to the service.
When CAD-BE detects that the service is again available (usually within one minute of
service recovery), a message appears, stating that CAD-BE is now able to connect to
the service.
service recovery), a message appears, stating that CAD-BE is now able to connect to
the service.
NOTE: When Unified Communications Manager (Unified CM) fails,
you are logged out. You must manually log back in after Unified CM
recovers; login is not automatic.
you are logged out. You must manually log back in after Unified CM
recovers; login is not automatic.
Loss of BIPPA Service
Non-Redundant Systems
If you lose your connection to the Browser and IP Phone Agent (BIPPA) service, CAD-BE
continually tries to reconnect. When CAD-BE is successfully reconnected to the BIPPA
service, the system prompts you to log in again.
continually tries to reconnect. When CAD-BE is successfully reconnected to the BIPPA
service, the system prompts you to log in again.
Redundant Systems
If you lose your connection to one BIPPA service in a redundant system, CAD-BE
attempts to connect to an active BIPPA service until a connection is made. At that
time the system prompts you to log in again.
attempts to connect to an active BIPPA service until a connection is made. At that
time the system prompts you to log in again.
If you are unable to connect to a BIPPA service on your initial login, you receive an
error message that the service is unavailable and CAD-BE closes. In this case, you
must manually redirect your browser to the redundant BIPPA service and log in to that
service as usual.
error message that the service is unavailable and CAD-BE closes. In this case, you
must manually redirect your browser to the redundant BIPPA service and log in to that
service as usual.