Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent States
September 2011
31
Work
Ready
Ready
You are completing work from a previous call, and are available to
receive ACD calls. You change to the Ready state when:
receive ACD calls. You change to the Ready state when:
• You enter wrap-up data (if enabled by the system administrator)
• A timer set in the ACD expires (if the ACD uses this feature)
• You manually change state after you enter wrap-up data
Table 8.
Agent states (cont’d)
State
Description