Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Agent Desktop—Browser Edition User Guide

6

September 2011

CAD-BE Feature Levels

There are three feature levels of CAD-BE: Standard, Enhanced, and Premium.

The following table lists the features that are available in each feature level of CAD-BE. 
Features that are not listed here are in all three feature levels.

Table 1. 

CAD-BE features 

Feature

Standard

Enhanced

Premium

Agent-initiated call recording

●

●

Cisco IP Communicator support

●

●

●

Cisco Unified Mobile Agent support

●

●

●

Enterprise data thresholds

●

●

Event-triggered work flows

●

●

HTTP Get action

●

●

Integrated browser

●

●

Reason codes

●

●

Task buttons

●

●

Wrapup data

●

●