Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Enable or disable the integrated browser in Agent Desktop/CAD-BE by selecting or 
clearing the Enable Integrated Browser check box.

Enable or disable an agent’s access to other websites by selecting or clearing the 
Allow Address Editing check box. When selected, the Address field appears in the 
integrated browser window, and agents can enter the URL of a website they wish to 
view. When deselected, the Address field does not appear in the integrated browser 
window.

Choose 0 to 5 in the Number of Workflow Browsers field to set how many browser 
tabs appear in Agent Desktop (this feature is not available in CAD-BE). If you choose 
0, only the supervisor push page tab appears—it is always enabled. If you choose 1 to 
5, that many tabs in addition to the supervisor push page tab appear. 

Work flow HTTP actions can be set up to display web pages in a specific browser 
tab. See 

 for more information.