Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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the tab or arrow keys in your macro because the cursor may not always be in 
the same position each time a window opens.

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mouse clicks and movements, because the macro recorder does not record 
them.

Use keyboard shortcut keys instead to perform actions in the application.

NOTE:  When a macro is executed, it can be impacted by the current 
keyboard settings of the client PC. Care should be taken to ensure 
that keyboard settings, such as Caps Lock, are not inadvertently left 
on. Agents should also be cautioned not to enter keystrokes while a 
macro is running, since that can also affect the macro.

Shortcut keys are indicated by an underlined letter in the button name, field name, or 
description. You press Alt, Ctrl, or Shift plus the underlined letter to perform the 
action. For instance:

In this case, pressing Alt-E clicks the Edit button.

The exact keystrokes for a keyboard shortcut are listed in the application’s menu. For 
instance, in Microsoft Word, to find out what the shortcut is to save a document, 
choose File from the menu bar. On the drop-down menu the Save option is followed 
by its shortcut, Ctrl-S.

Common Windows shortcut keys are:

Esc

Cancels an action.

Enter

Clicks OK or the default button in a dialog box. (Default buttons 
have a heavier border surrounding them.)

Ctrl-A

Selects all text.

Ctrl-C

Copies selected text to the clipboard.

Ctrl-P

Prints the document.

Ctrl-S

Saves the document.

Ctrl-V

Pastes text into the window at the cursor position.

Ctrl-X

Cuts selected text to the clipboard.