Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

3. Enter a name for the new action, select an action type from the drop-down 

list, and then click OK.

■

If you select Record as the action type, select Start or Stop from the 
Action field. 

■

If you select HighPriorityChat, type the message you want to send as 
the predefined, high-priority chat message in the Message field.

NOTE:  When the dialog box initially opens, only the Action Name 
and Action Type fields are visible. When you choose the Record 
action type, the Action field appears. When you choose the High 
Priority Message action type, the Message field appears.

NOTE:  If a Record action is part of a voice contact work flow, the 
agent being recorded will see a recording icon in the contact 
appearance pane even if notification is turned off.