Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide 7.1
158
November 2006
NOTE: Due to the way ICM works, an ICM-generated default skill group will
be displayed in Available Skills pane. This skill group’s name is usually a long
string of numbers. For example, in
be displayed in Available Skills pane. This skill group’s name is usually a long
string of numbers. For example, in
, it is 000271607568. No agents
are assigned to this skill group, and it can safely be ignored.