Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Rock Coast Products would like to use a terminal emulation program to find the 
caller’s name based on the ANI, and then automatically create an e-mail message 
each time a call is received.

This example uses the following software:

■

Terminal emulation software: HostExplorer for Windows 95/98, file version 
6.1.0.0. from Hummingbird Communications, Ltd.

■

E-mail program: Microsoft Outlook 98 (8.5.5104.6)

Use two macros since each can potentially be reused with other actions. It is easier to 
create and debug small macros and then run them as two actions in a sequence to 
do larger tasks. 

■

The first macro accesses the terminal emulation program and copies the 
caller’s name to the clipboard.

■

The second macro copies the number from the clipboard and uses it in an 
e-mail message.

NOTE:  Terminal emulation packages can be unpredictable when used with 
macros. The keyboard/terminal emulation must be correct for the macros to 
record and play back correctly. Some terminal emulation packages do not 
have a provision for highlighting and copying text from a screen.

Make sure both programs are running before recording the macros. Also make sure 
that the terminal program is logged in to a server, and open a text file using Vi (a Unix 
editor). The text file layout is shown below:

Phone         NumberName

612-555-2000  Spanlink Communications

612-555-1234  John Smith

612-555-0000  Mary Nelson

612-555-5555  Ned Marvin

Set up the Vi macro:

1. Open Vi, log into the server, and open the text file.

2. Start Desktop Administrator, click Voice Contact Work Flow, and add a new 

action for the Ringing event.

3. In the Select Action dialog box, click New in the Run Macro dialog box.

4. Enter a new macro action name (for example, GetNamePutInClipBoard) and 

then click OK.