Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Work Flow Groups
November 2006
77
Maintaining Work Flow Groups
You can add, delete, or edit work flow groups under the Work Flow Groups node.
NOTE: If you choose to delete the default work flow group, make
sure that all agents are assigned to a custom work flow group you
have set up. If an agent is not assigned to a work flow group, and
there is no default work flow group, that agent will not be able to start
Cisco Agent Desktop.
sure that all agents are assigned to a custom work flow group you
have set up. If an agent is not assigned to a work flow group, and
there is no default work flow group, that agent will not be able to start
Cisco Agent Desktop.
To add a new work flow group:
1. In the Navigation tree, select the Work Flow Groups node or any work flow
group subnode under it.
2. Choose File > New, or click New on the toolbar.
The Work Flow Group Name Editor dialog box appears.
Figure 45.
Work Flow Group Name Editor dialog box.
3. Enter a new work flow group name.
If you want to copy an existing work flow group, select the Copy the
following work flow group check box and choose a work flow group from
the drop-down list.
following work flow group check box and choose a work flow group from
the drop-down list.
4. Click OK.
The new work flow group appears in the Navigation pane under the Agents
node.
node.
To delete an existing work flow group:
1. In the Navigation pane, select the work flow group you want to delete.
2. Choose File > Delete, or click Delete on the toolbar.