Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

NOTE:  Bear in mind the amount of time it takes to execute actions. 
Generally, a maximum of two or three actions per task button is 
recommended.

The default task buttons display icons of the numbers 1 through 10. You can 
customize these icons if you wish.

1. Select a task button from the list of available buttons. 

2. Select the Visible check box.

The Actions pane and its associated buttons become enabled.

3. Under the Actions pane, Click Add.

The Select Action window appears. 

4. Select the action you want to associate with the button.

You can select an existing action or set up a new action. (See 

 for more information on setting up new actions.)

5. Click OK.

The Toolbar tab is displayed.

6. Type a short description of the action in the Hint field. You can replace only 

the hint; you cannot change the shortcut key combination.

7. Repeat Steps 3–6 if you want to add other actions to the same task button. 

8. Click Apply to save your changes.

You can change the hint (the text an agent sees when the mouse hovers over a 
button) associated with a task button. 

You cannot change the hint associated with a standard button, or change the shortcut 
key combination of any button.

1. Select the button whose hint you want to change.

2. In the Hint field, type the hint you want displayed to the agent.

3. Click Apply to save your changes.

Buttons can be customized by applying different icons to them. A library of available 
icons is supplied with Desktop Administrator, or you can use icons of your own.