Cisco Cisco Agent Desktop 10.5 Guia Do Utilizador

Cisco

Contents

vi

31-Mar-06

Setting Up a Task Button for After-Call Work . . . . . . . . . . . . . . . . . . . 154

Setting Up a Launch External Application Action. . . . . . . . . . . . . . . . . 163

Using Wild Card Data Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164