Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The service that enables IP phone agents to log in and out of ICM, change agent 
states, and enter wrap-up data and reason codes without having the Agent 
Desktop software. This service works in conjunction with the Services feature of 
CallManager and model 7940/7960 Cisco IP phones.

In TCP/IP and UDP networks, an endpoint to a logical connection.

See IP Contact Center.

See interactive voice response.

See local area network.

An action that starts an external application from within Agent Desktop. 

See logical contact center.

See lightweight directory access protocol.

The service that starts Directory Services and then monitors it to ensure that it 
keeps running.

The service that all other CAD services register with at startup. Clients use this 
service to request information about other CAD components.

The application used to update the number of seats purchased in your CAD 
system.

The service that distributes licenses to clients and oversees the health of the CAD 
services. In the event of a service failure, it initiates the failover process.

LDAP defines a standard manner of organizing directory hierarchies and a 
standard interface for clients to access directory servers.