Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Enter the host name or IP address of the ICM Admin Workstation (AW) Distributor. 

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If you have only one ICM AW Distributor, enter the information in the Primary 
section.

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If you are also using a secondary ICM AW Distributor, enter its location in the 
Secondary section.

NOTE:  If you modify either of these host names or IP addresses, you must 
stop and restart each Recording & Statistics service in the system.

To enable supervisors to dynamically re-skill agents on their teams using the Cisco 
IPCC Agent Re-skilling Tool, check the Enabled check box in the Dynamic Reskilling 
section. This tool is a web-based application. If it is located on a secured server and 
requires an https URL, check the the Secured client connection check box. If you 
leave this box unchecked, the URL will use the http prefix.

In the System IPCC Environment section, select Yes or No to indicate whether or not 
your configuration is running in a System IPCC environment.