Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Setting Up an ANI-Based Screen Pop
January 16, 2013
219
15. Use your mouse to maximize Outlook and begin typing the following macro
keystrokes; the Macro Recorder records your keystrokes.
16. Click Insert Data. The Select a Data Field dialog box appears.
17. Select the CALLING# data field from the list, and then click OK. The Macro
Recording Suspended dialog box appears.
18. Click Resume Recording. Enter the remaining macro keystrokes shown below.
19. The macro is now complete. To test it, click Playback. You can make changes
to the macro in the edit window.
NOTE: You might see multiple [ALT] entries in the macro. These are
extraneous and can be deleted. If you leave them in the macro, they will not
cause errors.
extraneous and can be deleted. If you leave them in the macro, they will not
cause errors.
20. Once you are satisfied with the macro, click OK to save it and add it to the list
of available macros that can be selected as actions.
21. Select the new macro and click OK. The Voice Contact Work Flow window
appears. Notice that the macro now appears in the list of actions for the
selected rule and event.
selected rule and event.
Macro keystrokes
Action
ALT+V
Open the View menu.
G
Select Go to…
O
Select Contacts
ALT+T
Access the Tools menu
D
Select Advanced Find
ALT+C
Moves the cursor to the Search for the word(s) field
F2
(the macro hot key)
Pause macro recording and bring up the Macro
Recording Suspended dialog box.
Recording Suspended dialog box.
Macro keystrokes
Action
ALT+I
Selects the In field.
P
Toggles to the Phone number fields only option.
ALT+N
Clicks the Find Now button.
F2
(the macro hot key)
Pause macro recording and bring up the Macro
Recording Suspended dialog box.
Recording Suspended dialog box.