Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Desktop Administrator User Guide

26

January 16, 2013

3. If Configuration Setup does not detect that it is installed in a Unified System 

Contact Center (Unified SCC) Environment, a dialog box appears, prompting 
you to indicate whether this is a Unified SCC installation. 

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If you answer Yes, then default peripheral IDs are set to 1000, and agents 
and supervisor login by name becomes the only login option (login by 
login ID is disabled).

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If you answer No, then peripheral IDs are set to 5000 and agents and 
supervisors can log in by login name or login ID. This option is configured 
later in Desktop Administrator.

The Configuration Setup tool appears, with the Unified Communications 
Manager node selected.

4. Complete the fields in each window, using the right arrow on the toolbar to 

move forward to the next window. 

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You cannot move forward until all required information is entered. 

■

You cannot skip a window.

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You can go backwards at any time to revisit a previous window. 

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The Save button is not enabled until all windows are completed.

5. When you have completed all windows in the tool, click Save on the toolbar or 

choose File > Save.

When the data is successfully saved, the program ends automatically. 

NOTE:  The save process can take several minutes.

Configuring a Secondary Server in a Replicated System

Complete the following procedure if you are running CAD Configuration Setup in initial 
mode on the secondary server in a replicated system.

1. Configuration Setup starts automatically and displays the CAD Directory 

Services dialog box (

2. Enter the IP address of the primary Directory Services and then click OK. A 

dialog box appears, asking you if you want to set up Directory Services 
replication.