Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
CAD Configuration Setup Utility
January 16, 2013
53
Synchronizing Directory Services
The Directory Services database should be synchronized with the master Unified ICM
agent database. You can synchronize the agent database between Unified ICM and
Directory Services with the Synchronize Directory Services command.
agent database. You can synchronize the agent database between Unified ICM and
Directory Services with the Synchronize Directory Services command.
By default, the database is synchronized once every 10 minutes. You can change the
synchronization interval by changing a setting in the DirAccessSynSvr.cfg file or you
can synchronize the databases manually.
synchronization interval by changing a setting in the DirAccessSynSvr.cfg file or you
can synchronize the databases manually.
To synchronize the databases manually:
1. In the left pane, select the logical contact center node.
2. Choose Setup > Synchronize Directory Services. When the synchronization is
complete, a message appears, stating that the synchronization was
successful.
successful.