Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
136
November 19, 2013
To play a sound file other than WAV file, enter the path of a sound player
application that is available on the agent desktop, and append the
argument with the path of the pre-recorded sound file. The format of the
sound file should be supported by the sound player application that you
want to launch.
application that is available on the agent desktop, and append the
argument with the path of the pre-recorded sound file. The format of the
sound file should be supported by the sound player application that you
want to launch.
3. Associate the new action with a work flow so that it is launched when the
agent state changes. For example, if you are configuring the Not Ready event
in the Agent Management Work Flows node, apply the external application
in the Agent Management Work Flows node, apply the external application
Figure 69.
Launching External Application Action Setup dialog box